Purchase assistance

Ordering

The customer orders the product or products via an electronic order form. A customer is considered to be any person who electronically orders at least one product, fills in the required information and sends the order. All prices are expressed in Convertible Marks, including VAT. Goods are ordered in electronic form, by pressing a specific product and storing it in a basket. The goods are considered ordered at the moment when the buyer chooses and confirms the method of payment.

Delivery

Ordered products are packaged in such a way that they are not damaged during normal handling. When picking up, the buyer is obliged to check the condition of the shipment and in case of damage immediately report the product to the courier. If the buyer does not receive the goods, or the delivery notice, after it has been sent, within the expected time, the buyer has the right to inform the merchant in order to take action to find the shipment or to send a replacement shipment. If the buyer refuses to receive the goods ordered by the trader, he has the right to ask the buyer for reimbursement of all costs related to delivery. The Merchant undertakes to send the shipment to the Buyer as soon as it receives the confirmation approving the online transaction.

* * * * Credit card payment security

The confidentiality of your data is protected and ensured by the use of SSL encryption. Online billing sites are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is the process of encrypting data to prevent unauthorized access during its transmission. This enables the secure transfer of information and prevents unauthorized access to data during communication between the user’s computer and the PikPay service, and vice versa. The merchant does not store credit card numbers and the numbers are not available to unauthorized persons.

Privacy Statement

We undertake to protect the personal data of customers, by collecting only the necessary, basic information about customers / users that is necessary to fulfill our obligations; we inform customers about how to use the collected data. All user data is strictly kept and is only available to merchants who need this data to do the job. All our employers and business partners are responsible for adhering to the principles of privacy protection.